About Us
Welcome to Lonsdale Total Care Centre – a place where care feels like home.
We understand that moving into a care facility can be a significant life change, often filled with uncertainty. That’s why, at Lonsdale Total Care Centre, we take great care to ensure each new resident is welcomed with empathy, respect, and personalised support.
From the moment you arrive, our team focuses on getting to know you—your preferences, your routines, your cultural values, and what truly matters most. Our individualised approach ensures a smooth and gentle settling-in period. We believe that flexibility and open-mindedness are essential, as every person is unique. We also recognise the importance of cultural safety and are committed to honouring the diverse backgrounds of our residents. Our care practices reflect respect for all cultural needs, guided by inclusive policies and ongoing staff training.
Our Facilities & Services
At Lonsdale Total Care Centre, we offer a comfortable and engaging environment designed to meet a wide range of care needs:
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Accommodation Options: Choose from premium single rooms with private ensuites (completed in 2022) or comfortable double/shared rooms—something to suit every preference and budget.
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Nutritious Home-Cooked Meals: Enjoy delicious meals and snacks daily, including options for specialised dietary needs and food consistencies (e.g. purée, soft, or mechanically altered diets).
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Activities Programme: Our qualified Diversional Therapist leads a varied and enriching calendar of events—regular outings, in-house entertainment, celebrations, and even visits from Maggie the dog. There’s something for everyone.
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Serene Outdoor Spaces: Well-maintained gardens and grounds, quiet areas for reflection or reading, and vibrant communal spaces for socialising and group activities.
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Health & Medical Services: Access to local GPs, Nurse Practitioners, District Nurses, and specialist health teams. Allied services such as dental, podiatry, physiotherapy, and dietetics are available on-site or by arrangement, with transport options if needed.
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Pharmacy Support: Our medications are supplied and managed by a trusted local pharmacy team.
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Dedicated Care Team: Our care is overseen by qualified Registered Nurses 24/7, supported by an experienced Clinical Lead, Facility Manager, and our compassionate team of Health Care Assistants, kitchen, and housekeeping staff. We work together to ensure you feel safe, supported, and truly cared for.
Family Involvement & Communication
We value open and proactive communication with families and whānau. Your involvement is not only welcomed but encouraged. Together, we collaborate to tailor services that best support each resident’s wellbeing and preferences. Whether it’s care planning or sharing special moments, we’re here for every step of the journey.
Commitment to Quality
Lonsdale Total Care Centre meets all local contractual obligations and embraces continuous quality improvement. We take pride in our transparent, audit-ready approach and are unwavering in our mission to deliver care that is safe, respectful, and effective.
Dementia Care
Our specialised Dementia Unit offers permanent care in a calm, low-stimulation environment. Residents benefit from their own enclosed sensory garden and personalised engagement, including our “This is My Life” memory programme, designed to spark meaningful connections and celebrate each person’s life story. Outings with family are encouraged to maintain connection with the outside world and enhance quality of life.
Local Convenience
Located just a short walk from local shops and community services, Lonsdale Total Care Centre is ideally situated for those who enjoy staying connected to their neighbourhood. Whether independently or with support, outings are always encouraged and celebrated.
At Lonsdale, we are more than a care centre—we are a caring community. We look forward to welcoming you and your whānau.